Training Team Lead

Imploy is a trusted recruitment partner, connecting professionals with top-tier companies.We are seeking an experienced and proactive Training Team Lead to join a leading contact center company. The ideal candidate will be responsible for designing, delivering, and managing training programs to enhance the skills and performance of contact center teams. This is a full-time remote role, offering flexibility and an opportunity to work with a dynamic and innovative team.
Key Responsibilities:Develop and implement comprehensive training strategies for new hires and existing team members.Conduct training sessions on contact center best practices, customer service excellence, and company policies.Evaluate training effectiveness through assessments and performance metrics.Identify training needs through performance analysis and feedback from team leads and management.Manage and mentor a team of trainers, ensuring consistent delivery of high-quality training programs.Stay updated with industry trends and incorporate best practices into training content.Collaborate with cross-functional teams to align training objectives with business goals.
Qualifications:Bachelor's degree in Business, HR, or a related field (preferred).5+ years of experience in training and development, preferably in a contact center environment.Strong leadership and communication skills.Experience designing and delivering remote training programs.Proficient in using e-learning tools and learning management systems (LMS).Excellent organizational and analytical skills.
What We Offer:Competitive salary and benefits package.Opportunities for professional growth and development.Collaborative and supportive remote work environment.
If you are passionate about developing people and driving performance improvements, we encourage you to apply and become part of a leading organization in the contact center industry.